Lumos Bytes Ltd Refund Policy:
Effective Date: 05 December 2025
Company: Lumos Bytes Limited
Email: refunds@lumosbytes.co.uk
Phone: +44 7940 928076
Our Commitment
At Lumos Bytes Limited, we aim to provide high-quality web development and digital services. If you’re not satisfied, we’ll do our best to resolve the issue fairly.
When Refunds Apply
You may be eligible for a refund if:
- We fail to deliver the agreed service.
- There is a billing error (e.g., duplicate payment).
- You cancel within the legal 14-day cooling-off period (for consumer purchases made online), provided work hasn’t started or you agreed to start early.
When Refunds Do NOT Apply
- Work already completed or accepted.
- Custom development or design once started.
- Third-party costs (domains, hosting, plugins) already purchased.
How to Request a Refund
Email refunds@lumosbytes.co.uk with:
- Your name or company name
- Invoice number
- Reason for the refund
We’ll review your request within 5–10 business days and process approved refunds within 14 days to your original payment method.
Cancellations
- Before work starts: Full refund minus any non-recoverable costs.
- After work starts: You’ll pay for work completed and any third-party costs. Remaining balance may be refunded or credited.
Contact
For questions, email support@lumosbytes.co.uk or call +44 7940 928076